In the real world … not everyone loves you the same amount. Your relationships in the online world are no different. Not everyone is going to comment on your blogs or reply back to you if you mention them on Twitter. That’s just the way it is.
Just understand that the planets in your online universe are at different distances from the the sun (you). Unlike the real sun, the world does not revolve round you.
Social brand platforms require a new way of thinking: a cross between advertising, branding and design. In contrast to static logos and corporate identities where the focus is on control and consistency, social brand platforms have five key characteristics: they’re useful, social, living, layered and curated.
Logos create value for brands, but social brand platforms create value for people. Nike+ helps people run and get healthy. Facebook keeps people in touch with friends and family. Etsy connects cottage industry craftsmen with buyers. Converse has just announced that it’s building a recording studio in Brooklyn to help up-and-coming musicians.
Logos are about control and consistency, but social brand platforms focus on defining the context — there are no standards manuals. They invite people to interact with each other in a variety of ways including one-to-one, one-to-many, and many-to-many.
Not everyone wants to participate on the same level. Social brand platforms thrive by offering multiple levels of involvement. They recognize that not everyone is a creator. Specifically, they provide room for three types of involvement – creation, commenting and consuming.